In order to ensure that you get quick and prompt service, we request that you:
Confirm that you have the latest versions of the runtime software. (Please see the Download page for current version.)
Check the Technical FAQ's to see if your problems have been addressed.
Check the Forum to see if your problem has been mentioned and resolved.
If you are still not able to resolve you problems, use the technical support request form on this page to report your problem to our engineering team. Note that the tech support request form only shows up if you are a registered customer and have logged in.